Refund Policy

Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong
item in your order, please email support@accelpay.io and we will make it right.

Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.

What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.